Troubleshooting the Sage 50 Printer Not Activated Error Code 20

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Sage 50 is a widely used accounting software that offers a range of features to manage business finances effectively. However, like any other software, users sometimes encounter technical issues. One common problem is the "Printer Not Activated Error Code 20". This error usually occurs when you try to print reports or invoices from Sage 50, but the software cannot communicate with the printer. While this issue can be frustrating, it is often solvable with a few simple troubleshooting steps.

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What is the Sage 50 Printer Not Activated Error Code 20?

The Error Code 20 in Sage 50 typically refers to a problem with the printer’s configuration, either due to a conflict between the software and the printer or an issue with the printer driver. This error can arise due to multiple reasons, including incorrect printer settings, outdated printer drivers, or even issues with the Windows operating system.

Common Causes of the Sage Printer Not Activated Error Code 20

Before diving into the solution, it’s essential to understand the potential causes of the error:

Printer Driver Issues: The error can occur if the printer driver is outdated or incompatible with the version of Sage 50 you are using.
Incorrect Printer Setup: The printer may not be properly configured in Sage 50, or it may not be selected as the default printer.
Windows OS Conflicts: Sometimes, the operating system might be causing a conflict, preventing the software from sending print jobs to the printer.
Network Printer Issues: If you are using a network printer, it might be offline or not properly connected to the network, leading to communication issues between Sage 50 and the printer.
Faulty Installation of Sage 50: A corrupt or incomplete installation of Sage 50 can sometimes cause this error to appear.

How to fix the Sage 50 Printer Not Activated Error Code 20

Here are several troubleshooting steps you can follow to resolve the Printer Not Activated Error Code 20 in Sage 50:

1. Check Printer Configuration

First, make sure that your printer is correctly configured and selected within Sage 50.

Go to File > Printer Setup in Sage 50.
Select your printer from the available list.
Ensure that the correct printer driver is installed. If not, update or reinstall the printer driver.

2. Set the Printer as Default

In many cases, the printer not being set as the default printer on your computer can cause this issue. Follow these steps to set your printer as the default:

Open Control Panel on your computer.
Go to Devices and Printers.
Right-click on your printer and select Set as Default Printer.

Once you have set the printer as the default, restart Sage 50 and try printing again.

3. Update or Reinstall Printer Drivers

Outdated or corrupted printer drivers can often cause this issue. Make sure you have the latest version of the printer driver installed on your system. To update your printer driver:

Go to the printer manufacturer’s website and download the latest driver for your printer model.
Install the updated driver and restart both your computer and Sage 50.
Try printing again to see if the error persists.

If updating the driver does not resolve the issue, you can try uninstalling and reinstalling the printer driver to fix any corrupted files.

4. Check Printer Connection (For Network Printers)

If you are using a network printer, verify that the printer is connected to the network and properly configured. You can test the printer by printing a test page from another application (such as Microsoft Word). If the test page fails to print, there might be an issue with the network connection.

5. Run Sage 50 as Administrator

Sometimes, permissions in Windows can block Sage 50 from sending print jobs to the printer. Running Sage 50 as an administrator can resolve this issue:

Right-click on the Sage 50 icon.
Select Run as Administrator.
Try printing from Sage 50 again.

6. Check Windows Firewall and Antivirus Settings

Your firewall or antivirus software might be blocking Sage 50 from accessing the printer. Temporarily disable your antivirus or firewall and check if you can print without the error.

Be cautious when disabling these security tools, and re-enable them as soon as the troubleshooting process is complete.

7. Reinstall Sage 50

If none of the above steps work, it’s possible that the Sage 50 installation has become corrupted. In this case, reinstalling Sage 50 can help resolve the error.

Uninstall Sage 50 from your system.
Restart your computer.
Reinstall the latest version of Sage 50.
Try printing again.

8. Check for Windows Updates

Sometimes, issues with printing can be due to outdated system files or missing updates. Ensure that your Windows operating system is fully up-to-date:

Go to Settings > Update & Security > Windows Update.
Click Check for Updates.
Install any available updates and restart your computer.

9. Contact Sage Support

If you’ve tried all the steps above and the error still persists, it may be time to contact Sage Customer Support. They can help with more advanced troubleshooting and offer guidance tailored to your specific setup.

Conclusion

The Printer Not Activated Error Code 20 in Sage 50 is a common issue, but it can usually be resolved with a few simple troubleshooting steps. By checking the printer setup, updating drivers, and verifying connections, most users can fix the error and continue using Sage 50 without interruption. However, if the problem persists after following these steps, it’s always a good idea to reach out to Sage support for further assistance.